1. Purpose and Scope of Information Collection
Anihao.com does not sell, share, or exchange customers’ personal information collected on the website with any third party.
We collect customer information such as full name, email address, phone number, and country to create payment accounts for purchasing Plus upgrade packages. The collection, management, and use of customer information are intended to manage the customer database and promptly handle any arising situations (if any).
2. Scope of Information Use
The personal information collected will only be used internally within Anihao.com and for one or more of the following purposes:
- Customer support
- Providing information related to services
- Processing orders and delivering services and information through our website as requested by you
- We may send product and service updates, upcoming event information, or recruitment information if you subscribe to our email notifications.
- Additionally, we will use the information you provide to assist in managing customer accounts, verifying and processing financial transactions related to your online payments.
3. Information Retention Period
Regarding personal information, Anihao.com will only delete this data upon the customer’s request. Customers can request deletion by sending an email to contact@anihao.com.
4. Commitment to Data Security
Anihao.com is committed to ensuring the security of your personal information when you register with us. We guarantee not to exchange or sell customer information for commercial purposes. All sharing or usage of customer information will be conducted in accordance with the publicly disclosed privacy policy on Anihao.com. We are committed to making you feel secure and satisfied regarding the protection of your personal information when participating in and using our website.
5. Parties or Organizations That May Access Personal Information
The entities that may access customers’ personal information include:
- The management unit of Anihao.com
- Partners contracted to perform part of the services. These partners will receive information as agreed in the contract (either partially or fully depending on the terms) to support users in using services provided by Anihao.com.
6. Contact Information of the Personal Information Collection and Management Unit
- Address: Ha Long, Quang Ninh, Vietnam
- Phone: 0325 971 131
- Email: contact@anihao.com
- Website: www.anihao.com
7. Means and Tools for Users to Access and Modify Their Personal Data
Customers can exercise their rights to edit or update their personal information by contacting us via phone, email, or the contact address published on Anihao.com.
8. Mechanism for Receiving and Resolving Consumer Complaints Related to the Misuse of Personal Information
At Anihao.com, protecting your personal information is of utmost importance. You are assured that the information you provide to us will be kept confidential. Anihao.com commits not to share, sell, or rent your personal information to any third party. We commit to using your information only for the following cases:
- Enhancing the quality of customer service
- Resolving disputes and complaints
- When required by legal authorities
Anihao.com understands that protecting your personal information is also our responsibility. Therefore, if you have any questions or feedback regarding our website’s privacy policy or regarding the misuse of personal information beyond the stated purposes, please contact us via hotline 0325 971 131 or email contact@anihao.com.